General terms and conditions
The Secrets of Buenos Aires platform is available to users worldwide.
- About us
We, Secrets of Buenos Aires, registered address Bolivar 1743 – C1141 Barracas, Ciudad de Buenos Aires, (“Secrets of Buenos Aires” or “we” or “us”) is the operator of the Secrets of Buenos Aires platform and are responsible for it accordingly.
2.1 These General Terms and Conditions apply to all visitors to and users of the Secrets of Buenos Aires platform and to all content within the offered operating systems (currently iOS, Android) (“Users”). As soon as you use the Secrets of Buenos Aires platform, you are obliged to comply with these General Terms and Conditions. Therefore, please read them carefully during your first use.
2.2 They are available online and apply to all of our services, unless more specific terms and conditions for a specific service prevail. Should this be the case, we will make this clear at the appropriate time. Any of your terms and conditions that conflict with or deviate from the General Terms and Conditions shall not apply unless we have expressly agreed to them in writing.
2.3 The use of the Secrets of Buenos Aires platform is only for you personally, i.e. you may not use it under any circumstances for business purposes. Keyword: Reselling tickets is absolutely forbidden! This means that any use that goes beyond your personal use in your private environment and/or serves commercial or business purposes, those personally connected to you and/or other third parties, in particular the commercial resale of tickets, is strictly prohibited.
- What we do
3.1 We act as a commercial agent for the Suppliers and are commissioned and authorized by the Suppliers to conclude transactions directly between Suppliers and Users, e.g. you, and for the account of the Suppliers and to collect payments from the Users. We do not offer any activities ourselves and therefore do not become your contractual party to any Service Agreement. We do not act as the organizer, the landlord, reseller or other contractual partner in relation to the Service Agreement with you. We receive a commission from the Supplier.
3.2 The list created on the Secrets of Buenos Aires platforms will show you Activities that are matching with the personal experience of the editor. If more than one Supplier is able to offer an Activity that matches the criteria entered, the applicable Activities will be displayed in an order based on the factors including popularity, diversity, availability, cancellation rate, rating, performance over time, and amount of revenue generated.
3.3 In the interest of a fast and smooth process, you may direct questions about your booking to the Secrets of Buenos Aires customer service. For this purpose you can contact us by sending an email to firstname.lastname@example.org. As commercial agents, we support the Suppliers in this process. We usually answer within 24 hours, or at the latest usually within 48 hours. In case of emergency, the contact details can be found on your voucher/ticket or on the Secrets of Buenos Aires platform.
3.4 We reserve the right to make the use of the Secrets of Buenos Aires platform, individual functions of the Secrets of Buenos Aires platform or the extent to which individual functions can be used, subject to certain conditions, such as the payment behavior of the User (e.g. in the case of prior bookings) or the presentation of certain proof (e.g. proof of identity, purchase, payment, or ownership). We reserve the right to restrict your booking of Activities, or cancel Activities you have booked, in the case of suspected fraud, violation of these General Terms and Conditions, or violation of obligations under the Service Agreement, which become known to Secrets of Buenos Aires.
3.5 We are not obligated to improve, extend (update/upgrade) or make available the content, functions and services provided via the Secrets of Buenos Aires platform. We may discontinue our services and performances at any time; there is no right to continuation.
- Registration and Secrets of Buenos Aires account
4.1 Although registration is not required to access the Secrets of Buenos Aires platform, you must register with us in order to use all features.
4.2 In order to create an account (“Secrets of Buenos Aires Account”), you must enter your full legal name and email address in the registration form on the Secrets of Buenos Aires platform and may set a password. If available, you can create an account without a password by using the option to create a passwordless account with an email verification link. You must keep this data secret so that no third party has access to your account. After clicking the button “Confirm email” you will receive a confirmation ‘welcome’ email from Secrets of Buenos Aires. Your Secrets of Buenos Aires account has now been created.
4.3 You may only create one Secrets of Buenos Aires Account for yourself. You may not transfer the account to anyone else.
- Payment at Secrets of Buenos Aires
5.1 The price offered on the Secrets of Buenos Aires platform (“Posted Price”) shall apply to the Activity. The amount you pay for an Activity (“Booking Price”) is the Posted Price less any applicable discount. Unless otherwise agreed, the Booking Price for the Activity is payable immediately upon booking.
5.2 Secrets of Buenos Aires is entitled to receive the invoiced amounts in the name of and on behalf of the Supplier (as a commercial agent), unless otherwise expressly stated in the Supplier’s invoice. With the successful payment to Secrets of Buenos Aires, you have fulfilled your payment obligations towards the Supplier with a discharging effect. If claims are to be paid in a currency other than your local currency (foreign currency claim), Secrets of Buenos Aires may (in its role as a commercial agent) collect payment in your local currency and convert the foreign currency claim at the current exchange rate at the time of the conclusion of the contract. For highly volatile currencies, we may charge a reasonable exchange fee.
5.3 We are your contact in connection with a Service Agreement and payment therefore as the commercial agent of the Supplier. If you wish to request a refund of the Booking Price outside of our cancellation policy, you may contact us. We will then contact the Supplier, and the Supplier will determine in its discretion whether to honor the refund request. A refund granted by the Supplier can be processed by the Supplier through us.
5.4 You must provide payment information truthfully and update it immediately in the event of changes. The means of payment permitted for the Activity will be displayed to you in the order process. The terms and conditions of the payment service provider will apply. Your payment service provider may charge additional fees. You are required to confirm to us that you are authorized to use or have the right to use a payment method you select.
5.5 By authorizing payment, you consent to your payment information being used to collect payment for the Supplier. We reserve the right to make use of the payment function or individual payment methods on the Secrets of Buenos Aires platform dependent on a check of the required creditworthiness.
5.6 If you dispute an extra payment, you must notify us in writing within 4 days of receiving the notice. We will promptly review your dispute and work towards a fair resolution.
- Changes and Cancellations
6.1 You may only cancel the Service Agreements in accordance with the cancellation conditions as stated in the description of the Activity on the Secrets of Buenos Aires platform, or on the voucher/ticket/confirmation mail issued for the Activity.
6.2 To avoid misunderstandings, you must make changes (e.g. rescheduling the Activity date or making changes to the participants) and cancellations by sending an e-mail to email@example.com, unless otherwise agreed. A cancellation or changes can be made via sending an e-mail to firstname.lastname@example.org. The change or cancellation must be made in good time; what is “in good time” depends on each individual case (e.g. within the applicable cancellation period) and may be subject to the Activity’s availability. Therefore, it is very important that you carefully read all terms and conditions on the Activity page. The decisive factor for a timely cancellation is the timely receipt of the notification by Secrets of Buenos Aires. If these conditions are met, we will issue a cancellation/change confirmation. This will serve as proof of the cancellation/change and therefore must be kept.
6.3 We can notify you of changes or cancellations on behalf of the Supplier, especially if at short notice, by your provided telephone number and by sending changes to your email address.
6.4 Unless there are different cancellation conditions specified in the description of the Activity on the Secrets of Buenos Aires platform or on the Activity voucher/ticket, the following cancellation conditions shall apply:
- a) For cancellations more than 24 hours before the start of the Activity: full refund of the Booking Price; and
- b) For cancellations 24 hours or less before the start of the Activity or in case of no-show: no refund.
- Extra Payment Eligibility
7.1 Extra payments may be applicable in the following circumstances, but not limited to:
- Changes or additions to your order or services after the initial agreement.
- Special requests or customization that goes beyond our standard offerings.
- Expedited services or delivery.
- Incurred costs due to circumstances beyond our control, including but not limited to government regulations, taxes, or fees.
- Any other situation where additional charges are warranted based on our discretion.
7.2 Additional payment due to exceeding the waiting time for the “airport transportation” service and not limited to only the mentioned service.
With the airport transfer service departing from the airports Ministro Pistarini International Airport (Aeropuerto Internacional Ministro Pistarini) (IATA: EZE, ICAO: SAEZ) or Jorge Newbery Airfield (Aeroparque “Jorge Newbery”, IATA: AEP, ICAO: SABE) are 60 minutes ” waiting time” of the driver included in the price. Waiting time means that the driver will wait for your arrival in the arrival hall of the airport.
The waiting time starts when the aircraft has made a “touchdown” at the above-mentioned airport. The touchdown is the officially recorded arrival time of the flight.
After 60 minutes there will be an additional charge of USD 15.00 per hour started.
For airport transport to one of the above-mentioned airports, no waiting time is included.
- Secrets of Buenos Aires Apps
8.1 Subject to the terms and conditions of this Agreement, we hereby grant you a non-exclusive, revocable, non-transferable, non-sublicensable, limited license to download, install and use the Secrets of Buenos Aires Apps on your mobile device; provided that your installation and use of the Secrets of Buenos Aires Apps is solely (i) for your personal use and for non-commercial purposes, and (ii) in accordance with the restrictions and limitations set forth in this Agreement. You may not copy, transfer, lease, loan, modify, adapt, create derivative works of, redistribute, or sublicense the Secrets of Buenos Aires Apps and, if you sell your mobile device to a third party, you must remove the Secrets of Buenos Aires Apps from the mobile device before doing so. You may not reverse-engineer, disassemble, attempt to derive the source code of the Secrets of Buenos Aires Apps, or any part thereof, except where such restriction is expressly prohibited by applicable law. All rights not expressly granted to you hereunder are reserved to us and our licensors.
8.2 Secrets of Buenos Aires may from time to time in its sole discretion develop and provide Secrets of Buenos Aires Apps updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, “Updates“). Updates may also modify or delete in their entirety certain features and functionality. You agree that Secrets of Buenos Aires has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your Mobile Device settings, when your Mobile Device is connected to the internet either:
You shall promptly download and install all Updates and acknowledge and agree that the Secrets of Buenos Aires Apps or portions thereof may not properly operate should you fail to do so.
You further agree that all Updates will be deemed part of the Secrets of Buenos Aires Apps and be subject to all terms and conditions of these General Terms and Conditions.
- Conclusion of contract with Secrets of Buenos Aires- User Agreement
9.1 The subject matter of the contract with us as the contracting party, is the use of the Secrets of Buenos Aires platform free of charge (“User Agreement”).
9.2 The contractual relationship between you and us comes into effect as soon as you use the Secrets of Buenos Aires platform (which includes the installation of the Secrets of Buenos Aires App). A blocking, termination or deletion of your Secrets of Buenos Aires Account is possible at any time via the Secrets of Buenos Aires customer service by mail: email@example.com.
9.3 Secrets of Buenos Aires may unilaterally terminate your User Agreement, Secrets of Buenos Aires Account or your access to the Secrets of Buenos Aires platform at any time with a notice period of one week. However, the termination will become effective only after any already established Service Agreements have been executed or canceled. The right to termination for good cause remains unaffected.
- Reviews and Other User Content
10.1 We offer you the opportunity to view reviews and other content posted by other users on the Secrets of Buenos Aires platform. The reviews reflect the personal opinion of a respective user from a specific point in time and are therefore shaped by personal ideas and expectations. It must also be noted that the Activity may have changed since the review or other content was posted. The number of reviews and ratings given should also be taken into account, as a single opinion is often less meaningful than the synopsis of a large number of opinions.
10.2 You can personally influence the content of the Secrets of Buenos Aires platform by writing reviews of Activities which you have purchased or posting pictures (together, “User Content”). You are fully responsible for the User Content you post. It is strictly forbidden to post User Content on the Secrets of Buenos Aires platform that: (i) is untrue or misleading; (ii) openly or covertly advertises products, services or companies; (iii) is created in return for remuneration from a third party; (iv) is created by or at the direction of the Supplier who provides the Activity; (v) violates the intellectual property, privacy, or other rights of a third party; or (vi) contains links or similar information/references that are likely to impair the functioning of third-party data processing systems.
10.3 You are obligated to ensure that you are entitled to the necessary rights of use for images before uploading the User Content. In particular, images or photos where we can see other people may only be uploaded to the Secrets of Buenos Aires platform if these persons gave their consent. If you want to use pictures that have been taken by a person other than you, you also need the consent of this person.
10.4 The public accessibility of the User Content may not violate legal provisions, morality and/or the rights of third parties; in particular, you may not upload and/or make publicly accessible any User Content with depictions of violence, pornography, discrimination, insults, racism, defamation or other illegal content or depictions.
10.5 You retain ownership of any User Content you create. You grant to Secrets of Buenos Aires a non-exclusive, sublicensable (through one or more tiers), worldwide, fully-paid and royalty-free license, in any and all media now known or hereafter discovered or developed, to use, reproduce, adapt, translate, make derivative works of, modify, perform, publicly display, publicly perform, transmit, and distribute the User Content including (i) on or through the Secrets of Buenos Aires Platform, (ii) on or through Secrets of Buenos Aires’s partners, and (iii) in online and offline marketing materials.
10.6 We may remove User Content as necessary and at our sole discretion. For example, Secrets of Buenos Aires may remove User Content if, in our opinion, it violates our obligations under Sections 9.2-9.4. We are not obligated to keep copies of User Content or to provide such copies.
- Data protection
12.1 You shall fully indemnify us for all damages, costs and expenses (including reasonable legal defense costs) incurred by us, our agents, or partners as a result of:
12.1.1 your intentional or negligent misrepresentation, act, or omission in connection with your use of the Secrets of Buenos Aires platform;
12.1.2 your intentional or negligent non-compliance with the General Terms and Conditions; or
12.1.3 claims asserted by third parties arising out of or in connection with your access to or use of the Secrets of Buenos Aires platform that intentionally or negligently violates these General Terms and Conditions.
You may not transfer or assign your rights and/or obligations under these General Terms and Conditions, except for any claim for damages.
- Severability clause
Should individual provisions of these General Terms and Conditions be or become void or ineffective in whole or in part, this shall not affect the validity of the remaining provisions. Statutory law shall take the place of any provisions of these General Terms and Conditions that are not included or are invalid. If such statutory law is not available in the respective case or would lead to an unacceptable result, the parties shall enter into negotiations to replace the non-included or invalid provision with a valid provision that comes as close as possible to the economic purpose of the invalid provision.
- Supplier – Service Agreement
15.1 Conclusion of contract with the Supplier
15.1.1 If you select and purchase an Activity on the Secrets of Buenos Aires platform, you conclude a contract directly with the Supplier. When concluding the contract, we act as the commercial agent of the Supplier.
15.1.2 After checking the availability of the Activity, you add the respective Activity to the shopping cart by clicking the button “proceed booking”. After clicking the button “Checkout”, you will be asked for further mandatory information, in particular the payment method, which must be completed.
15.1.3 By clicking the button “Pay now” at the end of the ordering process, you submit a binding offer to conclude a Service Agreement with the Supplier that will provide the Activity. You are bound to the offer for two working days. After receipt of the offer, we will send you an automatic order confirmation. This order confirmation does not constitute an acceptance of the offer.
15.1.5 We accept the offer in the name and on behalf of the Supplier once you receive a booking confirmation issued in the name and on behalf of the Supplier and, if applicable, have access to a voucher or ticket (either a mobile voucher or a downloadable PDF voucher/ticket) and a payment confirmation. We reserve the right to accept or reject contract offers at our sole discretion.
15.1.6 The contract between you and the Supplier is not set out in a separate contract text. The content of the contract results from the ordered product (i.e. the description of the Activity selected by you), applicable provisions in Section 14 of these General Terms and Conditions, and – if applicable – the Supplier T&Cs.
15.1.7 You must immediately check the order confirmation to ensure that all data has been entered correctly.
15.2.1 In most cases, Posted Prices quoted are inclusive of all taxes and fees. However, it is possible that additional local taxes or fees are levied locally. If additional taxes or fees will be levied locally, this will be disclosed in the description of the Activity.
15.2.2 The Posted Prices set by the Suppliers may be subject to special provisions, for example, with regard to cancellations and the refund of payments. You must independently check before booking whether the respective Supplier prescribes deviating conditions.
15.3 Provision of the Activity
14.3.1 You must arrive on time at the meeting point indicated by the Supplier. Please also take note of the Supplier T&Cs. If you are traveling to the Activity from abroad, you are responsible for the necessary travel documents (passport, visa, etc.) and compliance with health or other requirements.
15.3.2 The Booking Price does not include insurance of any type. You are responsible for obtaining sufficient insurance coverage. We strongly encourage you to obtain travel insurance, especially if you are booking an Activity that involves outdoor or high-risk activities. We do not operate tours, employ guides, or set safety standards for Activities.
15.3.3 Suppliers are independent contractors and not agents or employees of Secrets of Buenos Aires. We are not liable for the acts, errors, omissions, representations, warranties, breaches, negligence, or misconduct of any Supplier, or for any personal injury, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from any booking or Activity.
15.3.4 For time and deadline calculations, the time zone of the Supplier shall be decisive.
15.4 Further rights of the Supplier
15.4.1 The Supplier may cancel the Activity on the agreed date without observing a cancellation period if weather conditions, official measures, strikes or other external circumstances that are unforeseeable or can only be averted by disproportionate efforts on the part of the Supplier and are beyond the Supplier’s control (in particular events of force majeure) make it impossible or significantly impede or endanger the performance of the Activity. In this case, the Booking Price paid for the canceled Activity will be refunded. You may direct any additional compensation request directly to the Supplier according to 14.3.3.
15.4.2 The Supplier may exclude you from an Activity if (i) you do not meet the requirements for participation specified on the Secrets of Buenos Aires platform, (ii) you would endanger yourself or others through your participation, or (iii) you disrupt the implementation of the Activity in any way. In these cases, the Booking Price paid for the Activity will not be refunded.
15.4.3 The Supplier may make immaterial changes to the program of the Activity at any time if this appears necessary due to circumstances arising at short notice. Insignificant program changes also include a change of the starting/meeting point for the Activity, provided that the new meeting point can be reached by the customer from the originally agreed meeting point on foot or by public transport within 14 minutes. A change of the start/meeting point is possible up to 24 hours before the start of the booked Activity and will be communicated to you by email or displayed via the Secrets of Buenos Aires platform.
- Final provisions
16.1 For the purpose of fulfilling the contract and exercising rights due to us under these General Terms and Conditions, we may use third parties as vicarious agents.
16.2 We may amend or adjust these General Terms and Conditions in the future, e.g. to take into account changes in the law, market changes ,or regulatory gaps. We will then inform you of this in good time and in an appropriate manner. If you object, we or you can terminate your Secrets of Buenos Aires Account or your access to the Secrets of Buenos Aires platform with immediate effect.
16.3 All notices and other declarations transmitted within the framework of these General Terms and Conditions must be made in writing (e.g. by email).
16.4 The provisions of the United Nations Convention on Contracts for the International Sale of Goods shall not apply to these General Terms and Conditions or any purchase made pursuant thereto.
16.5 The contract between you and us is formed and entered into in Buenos Aires, Argentina.
16.6 In these General Terms and Conditions, (i) “including” means “including but not limited to,” (ii) general words shall not be given a restrictive meaning by reason of the fact that they are preceded by words indicating a particular class of acts, matters or things, and (iii) words suggesting the singular include the plural, and vice versa. Captions and section headings used in these General Terms and Conditions are for convenience only and shall not be used in construing the General Terms and Conditions.
- Jurisdiction and applicable legislation
These General Conditions of Use are in accordance with the Argentine Legislation. In case of a litigation concerning the interpretation, execution or validity of these General Conditions of Use, the Courts and Tribunals of the User shall be competent.